Terms & Conditions

Scope: Consumer Protection Aligned (Kenya)

Welcome to Naicomm Online. These Terms and Conditions govern your use of our products, services, and physical store located at Kimathi House, Upper Ground Floor, Shop 9, Kimathi Street, Nairobi CBD. By making a purchase or interacting with us, you acknowledge that you have read, understood, and agree to be bound by these terms.

1. Business Information

Naicomm Online is a registered mobile phone and electronics accessories retailer operating in Nairobi, Kenya. Our registered physical point of presence is detailed below:

• Location: Kimathi House, Upper Ground Floor, Shop 9
• Address: Kimathi Street, Nairobi CBD, Kenya
• Phone Support: 0740 247199
• Email Desk: support@naicommonline.com

2. Products & Authenticity Guarantee

Naicomm Online specializes in mobile devices and accessories from leading global brands including iPhone, Samsung, Tecno, Infinix, Nokia, Oppo, Realme, Itel, and others. We supply both brand-new items and premium graded pre-owned (Ex-UK/US) hardware devices.

2.1 Hardware Integrity & Authenticity

We guarantee that all components, devices, and accessories sold at our Kimathi House store are genuine products of their respective manufacturers. We do not sell counterfeit stock, nor do we pass off refurbished or parallel-imported items as locally customized brand-new distribution stock.

2.2 Product Availability

All products are subject to availability. While we strive to maintain accurate stock records at our physical store, we recommend calling ahead on 0740 247199 to confirm availability before visiting.

2.3 Pricing Framework

Prices are clearly displayed at our store and on our communication channels. We reserve the right to modify prices without notice, though confirmed purchases will be honored at the agreed price.

3. Warranty Policy

All devices purchased from Naicomm Online come with manufacturer or store-backed coverage unless explicitly stated otherwise. Our structured warranty terms include:

Warranty Exclusions: Physical damage incurred after purchase (cracked screens, internal matrix bleeding, liquid entry, or moisture corrosion), unauthorized third-party repairs, regular battery wear and tear, lost or stolen devices, and accessories showing cosmetic wear. To file a claim, visit Kimathi House, Shop 9 with your original purchase receipt.

4. Sales, Returns & Refunds

4.1 Change of Mind Policy

We do not offer refunds for a change of mind once a device has been unboxed and activated. However, if you change your mind within 24 hours of purchase and the device remains in its completely sealed, unopened original packaging alongside the physical receipt, we may offer a store credit or exchange at our discretion.

4.2 Inherent Manufacturing Defects

In accordance with the Consumer Protection Act of Kenya, if you discover an inherent manufacturing defect (faulty out of the box) within 7 days of purchase, please return the item to our store. We will provide an immediate replacement with an identical unit if stock allows, or process a full refund.

4.3 Refund Timelines

Approved refunds will be processed within 5–7 business days via the original payment channel. In-store M-Pesa reversals are typically instant once authorized by management.

Store Credit: At our discretion, we may issue store credit which never expires and remains fully valid toward any future device or accessory upgrade purchase at our Kimathi House retail showroom.

5. Payment Terms

We support and accept the following verified standard payment methods inside our physical retail showroom:

• M-Pesa Safaricom: Official verified Buy Goods Till Number / Paybill issued directly at our payment desks.
• Visa / Mastercard: Processed instantly via our merchant POS point-of-sale banking terminal hardware.
• Hard Cash: Legal tender Kenyan Shillings (KES) banknotes only.
• Direct Bank Transfer (RTGS): Available for volume wholesale acquisitions (requires full clearing validation before stock release).

6. Store Visit & In-Person Policies

6.1 Retail Operating Hours

• Monday – Friday: 9:00 AM – 7:00 PM
• Saturday: 9:30 AM – 6:00 PM
• Sunday & Public Holidays: Closed (Exceptional closures communicated via channels)

6.2 Device Integrity Testing

Customers are invited to test dedicated physical store display units before completing their purchase. Because a factory-sealed unit cannot be resold as brand-new once opened, we ask for confirmation of choice before breaking factory retail stickers.

6.3 Safety & On-Site Conduct

For the safety of our customers and staff, our Kimathi House showroom is under continuous 24/7 CCTV surveillance. We maintain a zero-tolerance policy for abusive, deceptive, or threatening behavior, and reserve the right to refuse service or entry to protect our team.

7. Limitation of Liability

To the maximum extent permitted under Kenyan consumer protection law, Naicomm Online shall not be liable for any indirect, incidental, or consequential damages (such as loss of personal data or loss of business profit) resulting from device downtime. Our financial liability for direct product failures is limited to repairing the item, replacing the item, or issuing a refund up to the original purchase price, except where gross statutory liability applies under local laws.

8. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of the Republic of Kenya. Any disputes arising under or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of Kenya, specifically the Magistrates' Court or High Court in Nairobi.