At Naicomm Online, your trust is our most valuable asset. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our store at Kimathi House or interact with us online.

1. Information We Collect

We collect information to provide better services to you — whether you’re visiting our physical store at Kimathi House, Upper Ground Floor, Shop 9 or contacting us via phone, email, or WhatsApp.

1.1 Information you provide directly

• Personal identification: Name, phone number, email address, and physical address when you make a purchase or request a quotation.
• Payment information: M-Pesa transaction codes, card payment details (processed securely through third-party gateways — we do not store your full payment credentials).
• Device preferences: Information about the mobile phones, accessories, or brands you’re interested in (iPhone, Samsung, Tecno, Infinix, etc.) to help us serve you better.
• Communications: Records of your interactions with us via phone, email, WhatsApp, or in-store conversations.

1.2 Information collected automatically

• Usage data: How you interact with our website (if applicable), including pages visited, time spent, and referral sources.
• Device information: IP address, browser type, operating system, and device identifiers.

1.3 In-store collection

• When you visit our physical location on Kimathi Street, we do not use facial recognition or biometric tracking. CCTV cameras are operational for security purposes and recordings are retained for 30 days.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To process your purchases: Complete transactions, provide warranties, and arrange deliveries or pickups from our Kimathi House store.
• To communicate with you: Respond to your inquiries, provide order updates, and answer questions about our products.
• To improve our service: Understand customer preferences (e.g., which brands like iPhone or Samsung are most popular) to stock what you want.
• To send promotional offers: Only with your explicit consent — we never spam. You can opt out at any time.
• To comply with legal obligations: Tax records, consumer protection, and regulatory requirements in Kenya.

3. When We Share Your Information

We do not sell, rent, or trade your personal information. Limited sharing occurs only in these specific circumstances:

• Service providers: Third-party payment processors (e.g., M-Pesa, Visa), courier services for delivery, and warranty registrations with official brand distributors.
• Legal requirements: If required by Kenyan law, court order, or government authority.
• Business transfers: In the unlikely event of a merger or acquisition, your information would remain under similar privacy commitments.

4. How We Protect Your Data

We implement appropriate technical and organizational measures to safeguard your personal information:

• Encryption: All online communications are protected via SSL/TLS encryption.
• Access controls: Only trained Naicomm staff members have access to customer information, and only when necessary.
• Physical security: Our premises at Kimathi House, Shop 9 are secured with restricted access to customer records.
• Regular reviews: We periodically audit our data collection and storage practices.

While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We continuously work to strengthen our security practices.

5. Your Rights & Choices

Under Kenyan data protection law (Data Protection Act, 2019), you have the following rights:

• Access: Request a copy of the personal information we hold about you.
• Correction: Update or correct inaccurate information.
• Deletion: Request deletion of your data, subject to legal retention requirements (e.g., tax records must be kept for 5 years).
• Objection: Opt out of marketing communications at any time.
• Portability: Receive your data in a structured, commonly used format.

To exercise any of these rights, simply contact us:

• Call: 0740 247199
• Email: support@naicomm.online
• Visit: Kimathi House, Upper Ground Floor, Shop 9, Kimathi Street, Nairobi

6. Cookies & Similar Technologies

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device that help us:

• Remember your preferences and previous interactions
• Understand how visitors use our site to improve functionality
• Provide relevant product recommendations

You can disable cookies through your browser settings, though this may affect certain features of our website.

7. Children’s Privacy

Our products and services are intended for adults (18+ years). We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us immediately so we can delete it.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements. The “Last Updated” date at the top of this page will always indicate the most recent version.

If we make material changes, we will notify you by:

• Posting a prominent notice at our Kimathi House store
• Sending an email notification (if we have your email address)
• Updating the policy on this page

9. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please reach out to our Data Protection Officer: