Privacy Policy

1. Who We Are

This Privacy Policy applies to Naicomm Online, our website at naicommonline.com , our Nairobi CBD store and our customer-service channels.

We handle personal information in accordance with applicable Kenyan data-protection requirements, including the Data Protection Act, 2019 and related regulations.

2. Personal Information We May Collect

Where information is required to complete an order, verify payment, arrange delivery or comply with law, failing to provide it may mean we cannot complete the requested service.

3. How We Collect Information

• Directly from you when you place an order, complete a form, call, email, use WhatsApp, visit our store or request support.
• Automatically through cookies, server logs and similar website technologies.
• From payment providers, delivery partners or finance providers where necessary to complete or verify a transaction.
• From authorised representatives or other lawful sources where appropriate.

4. Why We Use Personal Information

• Respond to enquiries and provide product information.
• Process, verify and fulfil website or in-store orders.
• Arrange delivery, store collection, exchanges, returns and refunds.
• Provide warranty handling and after-sales assistance.
• Maintain transaction, customer-service and accounting records.
• Secure our website, prevent fraud and investigate misuse.
• Improve our products, website and customer experience.
• Send marketing messages where you have consented or where otherwise permitted, with an option to opt out.
• Comply with legal, tax, regulatory and dispute-resolution obligations.

Depending on the activity, we rely on consent, performance of a contract, compliance with a legal obligation, protection of legitimate interests where appropriate, or another lawful basis allowed by Kenyan law.

5. Cookies and Website Technologies

Our website may use essential cookies needed for functions such as the shopping cart, checkout, security and session management. We may also use analytics, preference or advertising technologies where enabled.

You can control cookies using your browser settings and any cookie controls displayed on our website. Blocking some cookies may affect checkout or other website functions.

6. When We Share Information

We may share only the information reasonably necessary with:

• Payment, banking or financing providers involved in your transaction.
• Riders, couriers and delivery partners.
• Website hosting, e-commerce, security, analytics, communications and customer-support providers.
• Manufacturers, suppliers or service centres handling an eligible warranty or technical claim.
• Professional advisers, insurers, auditors or debt-recovery providers where necessary.
• Government, regulatory or law-enforcement authorities where disclosure is legally required or permitted.

Service providers are expected to use information only for the relevant service and to apply appropriate confidentiality and security measures. We do not sell customers’ personal information.

7. International Data Transfers

Some website, cloud, analytics, communications or payment providers may process information outside Kenya. Where this occurs, we take reasonable steps to use service providers and safeguards appropriate to the information and applicable Kenyan requirements.

8. Data Security

We use reasonable administrative, technical and physical measures designed to protect personal information against loss, unauthorised access, alteration, disclosure or destruction. Access is limited to people and providers who reasonably need the information for their work.

No internet transmission or storage system is completely secure. Please avoid sending passwords, PINs or unnecessary sensitive information through ordinary messages.

9. How Long We Keep Information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including order fulfilment, warranty and after-sales support, accounting, tax, fraud prevention, dispute handling and other legal requirements.

Retention periods vary according to the type of record, the product or service involved, applicable legal requirements and whether a dispute or claim is active. When information is no longer required, we take reasonable steps to delete, anonymise or securely dispose of it.

10. Your Data-Protection Rights

Subject to applicable law and relevant exceptions, you may have the right to:

• Be informed about how your personal information is used.
• Request access to personal information held about you.
• Request correction of inaccurate, false or misleading information.
• Request deletion or erasure where applicable.
• Object to or request restriction of certain processing.
• Request data portability where applicable.
• Withdraw consent for future processing that relies on consent.
• Opt out of direct-marketing messages.

To protect your information, we may request reasonable proof of identity or authority before completing a request. We will handle verified requests within the period required by applicable law.

11. Marketing Communications

You may ask us to stop sending promotional emails, SMS or WhatsApp messages at any time by using an unsubscribe option where provided or contacting us. We may still send necessary order, payment, delivery, warranty, security or customer-service messages.

12. Children’s Privacy

Our website and retail services are not directed at children. We do not knowingly collect a child’s personal information without appropriate involvement or consent from a parent or guardian where required. Please contact us if you believe a child has provided information improperly.

13. External Links

Our website may link to third-party websites or services. Their privacy practices are controlled by their own policies, and we encourage you to review them before providing personal information.

14. Changes to This Policy

We may update this policy when our practices, services or legal obligations change. The current version will be posted on this page with its updated date. Material changes may also be communicated through an appropriate website or customer-service notice.

15. Contact Us About Privacy

Naicomm Online
Affiliated with NAICOM Communications Ltd
Kimathi House, Upper Ground Floor, Shop 9
Kimathi Street, opposite KCB ATM
Nairobi CBD, Kenya

Phone and WhatsApp: +254 740 247199
Email: info@naicommonline.com
Website: naicommonline.com

When making a privacy request, describe what you need and provide enough information for us to identify the relevant records. Please do not send passwords, PINs or full payment credentials.